In the mad rush to get back to Ft Myers post Irma, my son's radiator hose burst and he was able to get off the road and to Firestone. Mike and the team there got the necessary parts and repairs done and he was on the road in a couple hours. Really came through in a time of need. Thanks guys!
I took my car into Firestone for a front brake job. I just needed the typical pad replacement and rotor turn. The estimate form the conversation the day before priced it at $144.95. That was cheaper than 3 of the 4 other places that were called for an estimate. The car was dropped off and later on get a call to say that it needs new rotors. I’m mechanically inclined enough to know that sometimes this is the case. However, the rotors were less than two years old and the brakes just started making noise a few days ago. The guy that called me said he wouldn’t change the pads only and the rotors were too thin (Nissan standards) to turn. He said he wouldn’t do the job unless it included new rotors. SO, BEFORE TAKING THE BAIT ON THE LOW QUOTED PRICE, ADD IN THE PRICE OF ROTORS AND ADDITIONAL LABOR AUTOMATICALLY BECAUSE THAT IS PART IF THEIR GIG. This is what dishonest mechanic shops do. Normally, the national brands don’t do this, but Firestone seems to have thrown their hat in that ring.
WE will NEVER EVER do business with this company or any of it's affiliates. These guys had ZERO concern about our well being or finances. This is a game weekend and hotels prices are through the roof. I am also with a 75 year old disabled person with respiratory failure.
Love u Pep Poys!!
In a time if need, Troy provided us with tremendous customer service. Great guy, very helpful and knowledgeable, couldn't have done it without him! Thanks again Troy, your hard work will never go unnoticed.
Never again!
My wife had to pull off the highway suddenly due to some smoke coming out of her hood. Even though these guys were booked up they came and quickly took a look, gave her some tips for making it back home (2 hours away), and offered to do the repairs if she wanted to stay in Gainesville. That kind of commitment to service, and to people, is really appreciated.
DON’T GET A BRAKE JOB QUOTE FROM THESE PEOPLE!
Oldest trick in the mechanic’s book...
We were having car problems driving in from New Orleans and had two hours to go. We stopp d in at Firestone at Archer Road and two of the workers in charge told us they were busy and did not have time to even look at the car and would have to leave car overnight and get a hotel. I asked if we could have first morning appointment and one guy told us there were none and we would have to come first come first serve though they were booked. I asked if there were any other places to assist us with tire issues and he gave us Tire Plus which is also owned by Firestone. We headed less than a mile down the road on bad tires and found Pep Boys who were open till 8pm and had our car on the rack within 20 minutes.
Firestone Complete Auto Care is a US Car Repair based in Gainesville, Florida. Firestone Complete Auto Care is located at 3744 SW Archer Rd, Gainesville, FL 32608, USA.
Please contact with Firestone Complete Auto Care using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Firestone Complete Auto Care opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Repair in Gainesville