Used to be much better place with which to do business. However : Last few contacts - just bad. Came in to store , spoke to owner / manager - arranged a date and time for him to come over and measure for a bedroom, after he took a trip to another state. Date arrived - no visit for measurements ; No call. Not that day or any other day. Changed review to 3 stars - should have added comments but refrained. Based on my history with them. ( this would've been the * 4th * room I used them for )
My advice Is: pick another company !!!
Bought cheap laminate from HD ; searched for an independent installer. Various frustrations. Decided to give GVL Carpet color tile another chance. Nice man named Joe came out to do the measurement ( 3rd time I had had this same room measured in about two months ) but whatever. Went well ; picked up samples at the store and he had already set aside a couple he thought might interest me. I thought - maybe this will work out after all , and restore my faith in this place.
I'm not going to chase these people and beg them to spend my money with their Store. Credit line or No. I'll FIND someone ( anyone?) who WANTS MY BUSINESS. Not people who act as if they are doing you a favor.
I used the company to replace the flooring in my home. My experience was not a positive one. The crew which performed the work left my home a mess after they were done. They also damaged some of my property. The job took nearly a month to complete and was not done to my satisfaction. I would not recommend anyone use this company. I thought that by using a specialty store, I would get a better result and I was wrong. I believe I would have been better off if I had used Home Depot or Lowes to replace my flooring.
Gabe the individual I worked with at the store for selection and ordering was very knowledgeable, helpful, and responded quickly to questions I posed to him by email. I would not hesitate to use this business again and would definitely recommend it to my friends.
Knowledgeable staff. Many displays. Helpful.
I just used this business (July 2014) to replace kitchen tile and re-carpet my entire house and my experience was totally different than the one described in another post. The work crew were very respectful of my home, cleaned up when they were done and everything was in fine condition when they left. Sure there was some dust left on things, but you have to expect that when you have tile removed.
A week went by. No return call. I finally call THEM . ( they don't want business , apparently ). I get Joe Bc he answers phone - he informs me he " never got the VM from me". Hmmm. Well , guess it COULD happen ... Sketchier all the time. He asks for the name / info of my choice I say well I left all that on the VM but ...
Alas , it was not to be. He placed one call to me in the course of all this ; to see what I had chosen , and work up details. I was at work , so I called him back. Got VM and left a message.
The workers were friendly yet professional and the job was completed quickly including working on a Saturday to get the job done as soon as possible to coordinate with other work being done.
I call him back after I find the flooring info in my phone. He takes down info , then says he has to look into it with the supplier or something , and says " I'm with a customer now so I'll have to get back to you ". Fair enough
That was OVER A WEEK AGO
you know- I can be a pretty patient person , but there comes a point where even I don't need to be hit with a brick. 1) No Call / No Show by manager a few months back. No recall nor subsequent apology call. 2) I give them another chance- and again - no responses to VMs, no call - backs. Just : poof. It's like they don't want my business ( have pre-approved Color Tile credit so - they knew they were going to get paid )
Excellent work on our floors!
Gainesville Carpetsplus Colortile is a US General Contractor based in Gainesville, Florida. Gainesville Carpetsplus Colortile is located at 6510 NW 13th St, Gainesville, FL 32653, USA.
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