Unprofessional and rude. Honked and stuck up his middle finger at me on the road for absolutely no reason. Who would want to hire such filth to come into their homes.
Anyway, we woke up to standing water in about 50% of the apartment. The first guy that came did a very poor job. Left sitting water in multiple places and didn't use enough fans. He also told us not to move anything off of the soaking wet carpet. That was at about 5am. The second tech came later that day, and did a much better job, yet still left some furniture unmoved (and we have offered to help move things to everyone, it's just a small apartment). That tech told us he'd be back the next day. Never showed up. The next day the same tech showed up around 4pm to check the fans. Told him they weren't ready, but he was more than welcome to check for himself. He declined and said he'd be back the next day (today) between 9 and 10am. No one showed up so I called the company. Was supposed to get a call back, but was reassured it would be done before 3pm, and that their tech would tack the carpet back down. Called again at 2:45pm cause no one had showed up. Was told again I would receive a call. Their tech finally showed up at my apartment at 3:30pm, and not only was he incredibly rude, but he apparently "didn't have time" to fix the carpet. (best part of this ,he was in my apartment less than 15 minutes) He also refused to listen to my explanation that I was promised it would be done twice by his own company.
We asked for an estimate on cleaning our gross floor tile. We were fully prepared to pay $700 for cleaning & sealing, but the salesman was honest about the issues with the tile. It only ended up costing $150 and our house looks & feels so much better! The guys who came out to clean communicated clearly about the arrival & departure times too. This company is great and we will definitely use them for future professional cleaning.
My beautiful shag throw rug was secretly hiding the urine of either my dogs or cats. (None of them would confess.) I took my rug to these guys and all the stains are gone, and it smells and looks fabulous. They are responsive, accountable, and just have good, solid business practices. They were even open on Saturday's! Give them a chance if you are looking for all of these things! - Laura and Lance
Such an amazing crew! This business was very prompt and handled a situation, that originally felt like a disaster, so well that things actually went smoothly and stress free. They were prepared to work hard and efficiently since the second they arrived. I highly recommend them and I am very thankful for their services!
My apartment flooded early Monday morning (July 3rd) and this is the company my apartment complex contracts with. (so maybe that's part of why the service was so poor)
The Best Restoration is a US Laundry based in Gainesville, Florida. The Best Restoration is located at 3715 NW 97th Blvd Suite B, Gainesville, FL 32606, USA.
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