Ordered at 2:32 pm...not busy at all...it’s 3:14 pm and I’m still waiting for my food. No excuses by the waitress. She’s just acting as if it’s completely normal to wait an hour on your food.
not a busy time. We ordered a appetizer and two entrees. It took nearly 20 minutes to get our drinks. At around 30 minutes we asked where our appetizer was and the waiter had forgot to order it. He came back out with our entrees a minute later and said the appetizer was on it's way. I said to forget the appetizer. Then we both realized that our meals were wrong. I have a specific dietary restriction that I explained to the waiter explicitly. I sent mine back; my girlfriend didn't. The food was okay, not anything notable. I tried to pay for the meal and found that the check was all wrong, with doubles of most menu items. Despite all of the issues, a manager did not come out to even offer an apology. Ridiculous! Will never go to this Chili's again!
Also, it smells like dirty dishes in here.
To begin with, our waitress was nice. As the 50 minutes progressed, we seemed to become more of a burden to her. 20 minutes or so into waiting for our food, we realized we were going to be late for our movies. So my husband asked for the waitress to have the bill ready when our food came. She brought the bill out right way, picking it up about 10 minutes later with still no food. This was about 30 minutes in. Ten minutes later, my husband asked for her to also bring boxes for us so we can eat in a hurry. This was 40 minutes of waiting for our food. Ten minutes later the waitress brought all of our food in boxes. I understand she was trying to be proactive, please know we did not leave her a bad tip whatsoever. There were 4 other tables that were waited on and got their food even tho they were seated long after us. We waited for our food for 50 minutes and paid $70 for take out, after tip.. won't be back for a while.
We ordered drinks, (happy hour 2 for 1), The person filling in at the bar was over her head with waitressing, take-outs, etc, and had to keep asking her invisible behind the wall manager how to do everything, including how to make a drink. She did sort of make a Jack&Coke. Then when we wanted to put my wife's' drink (1), and my almost a drink,(1), as our 2 for 1 one bill, and then order the dinner special with drinks, we were refused with the reason that the restaurant would lose money.. ??? Really? Well far be it from us to stop a self fulfilling prophecy. We paid for our 2 for 1 drinks, and had dinner elsewhere. We won't be back.
The Monday half price fajitas needed a coupon and we couldn't find it in our emails. We ordered fajitas anyway and shared the one with beef, chicken and shrimp. After we got home we found the coupon in our texts. We will know better next time. The fajitas did not look like the picture but were good so we didn't complain. We would eat them again for sure but wish their marinade was less Teriyaki and more citrus.
It's been hit&miss here for awhile. Members of their own staff recently had even warned my wife about what the place was becoming. But this week, Wednesday... OI!
Some Chili's are good; others aren't. This one is by far the worst I've ever been to. My girlfriend and I went on a Sunday afternoon at around 4pm --
Chili S Grill Bar is a US Restaurant based in Gainesville, Florida. Chili S Grill Bar is located at 3530 SW Archer Rd, Gainesville, FL 32608, USA.
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