Do not even bother with this place!!!!
Less than a 1. Sub par cleaning, and stole 200 dollars. Lady promised me a comped cleaning due to my insurance, I made sure to clarify multiple times before the appointment started both over the phone and in person. Next thing I know, they clean my teeth and the hygienist says there is an issue and that the bill is actually 200 dollars. I would have walked out on the spot if they told me that first hand. However, they are deceptive and an unprofessional firm. I left saying I refuse to pay, the hygienist took the blame and said she would "bite the bullet" and allowed me to leave, two weeks later I get a phone call demanding 200 dollars. NEVER USE THIS COMPANY. Extreme Crooks.
During my time waiting I overhead another appointment where the dentist was incredibly rude to a child and parent.
I went to the dentist for the first time in an embarrassingly long amount of time and it was great!!! The office was clean, the receptionist was SUPER nice, the dental hygienists were SUPER nice and helpful and Dr. Hughes was amazing. His bedside manner was awesome, he was very informative and not at all condescending. They were very upfront about prices before doing the work and were understanding about my financial situation. I HIGHLY recommend them. I'm actually looking forward to going to the dentist.
One of the best dental experiences I've ever had in my life. Friendly and supportive staff, and a dentist that gives educational information while performing quality care. Would absolutely recommend to any friends and family in need of dental work.
My child is 4 years old. DR. Hughes wouldn't allow me to go with my 4 yrs old to the back. My son was resistant in going at first. I assure my son that I am only seconds away and I will respond if I heard anything. I'd even promised my son a toy car. My son decided to go with the nurse to the back without me; only for the nurse to return telling me that Dr. Hughes wanted to speak to me. Hughes claimed that I had spoiled the confidence in my son by assuring him with my speech of protection and I needed to LEARN to "LET THE PROFESSIONAL BE PROFESSIONAL" - whatever that mean. I asked Hughes, "Am I wrong to assure MY SON that I have his back if something goes wrong". He repeated himself to me. 'I HAD SPOILED IT AND I NEEDED TO LET THE PROFESSIONAL BE PROFESSIONAL.' So, I ask him does this mean you will not treat my son....his reply that this was not a good fit. WHAT! Then he suggested the nurse to refer me to another dentist who is 45 minutes away from my home, so I took my son and left. This is crazy...Don't waste your time...he has a lot of negative reviews. I should had checked his reviews even after our insurance referred us to his office.
Please do not be fooled by the few positive reviews this dentist has received. I was made aware on my attempt to receive a cleaning that I had wait for over an hour for a "consultation" and would have to schedule and come back for another appointment.
Dr Bertram J Hughes Dmd is a US Dentist based in Gainesville, Florida. Dr Bertram J Hughes Dmd is located at 316 SW 16th Ave, Gainesville, FL 32601, USA.
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